Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Level Two Chimney Ellicott City Guarantee
Since 2009, we’ve completed more than 38,000 chimney inspections and cleanings across Ellicott City and Howard County, and every single one started with a written price before any work began. That’s not a marketing line. It’s Clause 1 of the Haven Standard, and it means you’ll never watch a technician walk through your door and wonder what the bill will be when they walk out. If a job isn’t done right, we make it right. No fine print, no prorating, no “well, technically.” That’s the 365-Day Done Right Promise, and it’s stamped on every job we do in Ellicott City, from a basic sweep in Dunloggin to a full flue rebuild in Font Hill. The point is simple: we stand behind the work because we document it, price it honestly, and fix it if something’s wrong.
What’s Covered
- Workmanship on every repair and installation. If a repair fails or an installation doesn’t hold up within 365 days of completion, we come back and make it right at no charge.
- Parts and materials we supply. We source from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and if a component we installed fails under normal use, the replacement and the labor to install it are on us.
- Cleanup at the end of every job. A chimney sweep is dirty work, which is exactly why we treat your home like we found it: drop cloths down before we start, HEPA vacuum running during the work, and a visual check of the hearth and surrounding floor before we leave.
- Honest, written pricing before any work starts. You get a written scope, a written price, and a written warranty before anyone touches your chimney. Not after the tech has already set up in your living room.
- Documented photo record on every visit. Clause 4 of the Haven Standard requires a camera-scan inspection with photos of your flue, smoke chamber, and cap on every single job, and you get a copy of everything we saw.
- Background-checked, uniformed technicians who show up when they’re scheduled. You’ll know the name of your tech before they arrive, and you’ll get a text when they’re on the way.
Our Satisfaction Promise
If you’re not satisfied with the work we did, call us. A live person answers, 24 hours a day, seven days a week, at (443) 363-5262. We don’t route you to a voicemail or ask you to fill out a web form. We’ll talk through what’s bothering you, pull up the photo record from your job, and figure out what went wrong. If we missed something, we’ll come back and address it. If a repair didn’t fix the problem, we’ll re-evaluate it and re-do it. The 365-Day Done Right Promise isn’t a warranty you have to argue your way through, it’s a process. You tell us what’s not right. We review the documentation. We make it right. And if you’ve got a written estimate from another chimney company, bring it to us. We’ll give you a free second opinion, line by line, so you can see exactly what they’re proposing and whether it matches what your chimney actually needs. Estimates are free. The second opinion is free. You pay for nothing until work starts, and only after you’ve got the price in writing.
BeforeAfterLicensed & Insured Backing
A guarantee is only as strong as the company standing behind it. Level Two Chimney Ellicott City is licensed and insured, and our technicians are background-checked and uniformed. What that means for you is structural: if something goes wrong, there’s a real process and real coverage behind the fix, not a handshake and a hope. The license information is printed on every page of our paperwork, and the insurance binds us to the quality of our work in a way a verbal promise can’t. When you’re looking at a chimney company in Ellicott City, you want to verify that the person on your roof with a wire brush and a camera is accountable to something more than their own word. Our accountability runs through the Haven Standard, through the written pricing and written warranty you’ll get before work starts, and through the documented photo record you’ll keep after we leave. Corrine Halstead, Owner of Level Two Chimney Ellicott City, has built this operation so the paperwork protects the homeowner first, and the guarantee is the last thing you should ever have to use.
Written by Corrine Halstead, Owner at Level Two Chimney Ellicott City, serving Ellicott City and Howard County since 2009.