What Ellicott City Homeowners Say About Level Two Chimney Ellicott City
Reviews matter here because chimney work happens in a part of your home you can’t easily see, and a bad job can sit undiscovered for years. We earn every review the same way: by handing Ellicott City homeowners a written price before work starts, a documented photo record when it’s done, and a straight answer about what the camera actually showed. The words below are from real customers in Howard County who called us for chimney cleaning, repair, and fireplace service, and agreed to let us share what happened.
Recent Reviews
“We’d just bought a 1970s split-level in Ellicott City and had no idea when the chimney was last cleaned. The technician ran the camera up the flue, showed me the screen, and walked me through the creosote class. Then he handed me a written price for the sweep before anything started. It was the least stressful thing about the entire move.”
Kristen M., Dunloggin neighborhood, Ellicott City
“Our fireplace smelled musty every time it rained, and I assumed we needed a new cap. The tech found the cap was fine and the real issue was spalling on the crown, which he showed me in photos. We’d had two other companies give vague ‘recommendations’ over the phone. This was the first one that named the actual failure and what it would take to fix it.”
Shane K., near Patapsco Valley State Park, Ellicott City
“I’ll admit I was skeptical when they said a written quote before work begins, no exceptions. But the tech arrived, inspected everything, and wrote out the scope, the price, and the warranty on the spot. Then he did the sweep and showed me the after photos next to the before photos. You don’t usually get that kind of proof from a chimney company.”
Jessica T., Gray Rock Farm area, Ellicott City
“We had a fireplace that wouldn’t draw properly and smoke would roll into the living room. Level Two found a partial obstruction in the flue and a damper that wasn’t opening all the way. They corrected both in one visit. The tech also pointed out early-stage creosote so we’d know when to schedule the next cleaning. Been fine ever since.”
Sarah B., near Worthington Park, Ellicott City
“The previous owner of our home left a bird’s nest in the chimney and we only found out in October, right when we wanted to light the first fire of the season. The tech removed it, installed a cap with a proper screen, and documented the whole thing with photos. He even said flat out that our liner was in good shape and didn’t need replacing, which saved us thousands. Honest about what we didn’t need.”
Kristen M., near Centennial Lake, Ellicott City
“I’d been told by another company during a ‘free inspection’ that my liner was cracked and needed a full rebuild. Something felt off about the pressure. I brought their written estimate to Level Two for a second opinion. Their camera scan showed the liner was fine, there was just a tile joint that needed sealing. The difference was over two thousand dollars. I keep the photo record in a folder now.”
Shane K., near the historic district, Ellicott City
Why Customers Trust Us
The pattern in those reviews is consistent because the standard is consistent. Ellicott City homeowners don’t want to guess whether a chimney company actually did the work they paid for. That’s why the Haven Standard requires a written price, a written scope, and a written warranty before any work begins, and Clause 4 requires a documented photo record on every visit. We’ve done that on more than 38,000 chimney inspections and cleanings since 2009, and the archive goes back that far, too.
The 365-Day Done Right Promise is simple: if it’s not done right, we make it right. Our techs are background-checked, uniformed, and will always tell you what the camera showed before they tell you what anything costs. If you have a written estimate from another company and want a straight second opinion, bring it to us. We’ll show you exactly what we find. Call (443) 363-5262 to schedule a chimney cleaning or inspection in Ellicott City, and you’ll walk away with a written price and a photo record, every time.
Written by Corrine Halstead, Owner at Level Two Chimney Ellicott City, serving Ellicott City since 2009.